Refund policy

Operator: Boudjelal Maria, trading as Adoptice, an auto-entrepreneur (sole trader) based in Algeria. Postal address: Lot 127, Oued Tarfa, Draria, Algiers, Algeria. Email: contact@adoptice.com. Version 1.0. Last updated 10 October 2026.

The promise

If you change your mind about a purchase on Adoptice, tell us within 14 days of paying and we refund it in full. You do not need to give a reason. This promise comes on top of your rights under the law. It does not replace them.

How to ask

• Write to contact@adoptice.com, or
• use the contact form and choose the topic about an order.

Please give the email you used at checkout and, if you have it, the order number. A short message such as "Please refund order [number]" is enough.

When you get your money

We start the refund within 2 working days and always within 14 days of your request. Payments are handled by Lemon Squeezy, our Merchant of Record, so the money goes back to your original payment method through them. You pay no fee for the refund. Your bank may take a few more days to show it.

Your legal right of withdrawal

In the EU, the UK and some other countries, the law gives you 14 days to withdraw from an online purchase. For digital products, this legal right ends once delivery starts, if you asked for immediate delivery at checkout and accepted that you lose the right. For the Crew Pass, which is a service, the legal right lasts 14 days from the day you subscribe. Our promise above is at least as generous, so in practice you can always use it. Section 9 of the Terms explains this in more detail.

What happens after a refund

• Certificate. It is marked as withdrawn. Its ID shows "Withdrawn" when someone verifies it. Downloads stop.
• The piece. A glacier, or an iceberg parent place, becomes available to others again. Your account and your free follows stay.
• Files you downloaded. Please stop using them. We cannot take back a file you already have, and we trust you not to use a withdrawn certificate.
• Extras. Printables, portraits and points that came with the order end too. Refunding a bundle refunds all of it. Refunding a single add-on refunds that add-on only.
• Gifts. The person who paid can ask for a refund within 14 days of paying. If the gift has not been claimed, it is cancelled. If it has already been claimed, the recipient normally keeps it. A gift that is never claimed is released and refunded in full after 12 months.

Crew Pass

You can cancel at any time from your account. You keep the benefits until the end of the period you paid for, and you are not charged again. If you ask within 14 days of your first payment, we refund it in full and end the pass. For a renewal, you can ask for a refund within 7 days of the renewal charge. Other charges are not refunded unless the law requires it, but you can always cancel before the next one.

After 14 days

You can still write to us. We look at each request fairly.

Mistakes and problems

If a file is wrong, a payment was charged twice, or something did not arrive, write to us. We fix it or refund it. This does not depend on the 14 days, and it does not affect your legal rights for faulty digital products.

Chargebacks

Please contact us first. A refund through us is faster than a dispute with your bank. Your right to dispute a payment with your bank is not affected.

Questions about this page? Write to contact@adoptice.com. Related pages: Terms, Privacy policy, Refund policy, Cookie policy, Disclaimer and Accessibility statement.